Return and Refund Policy

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Return and Refund Policy for CSD Solutions

Last Updated: November 2023

At CSD Solutions, we are committed to ensuring your satisfaction with our products and services. Please review our Return and Refund Policy carefully to understand your rights and responsibilities.

Returns:

1. Eligibility:
   • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

1. Time Frame:
   • You have 30 days from the date of purchase to initiate a return.

1. Process:
   • To initiate a return, please contact our customer service team at [Your Contact Information]. We will provide you with instructions on returning the item.

1. Shipping Costs:
   • Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part.

Refunds:

1. Processing Time:
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7 business days.

1. Partial Refunds:
   • In certain situations, only partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.

Exchanges:

We do not offer direct exchanges. If you require a replacement item, please follow the return process and place a new order.

Cancellations:

1. Order Cancellation:
   • If you wish to cancel your order, please contact us as soon as possible. Once the order has been shipped, it cannot be canceled.

1. Refused Deliveries:
   • Refusing delivery of an order does not qualify as a cancellation. Refused deliveries may be subject to a restocking fee.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will provide instructions on how to proceed with the return or replacement.

Contact Information:

If you have any questions about our Return and Refund Policy, please contact us at:

CSD Solutions
[Your Contact Information]
[Your Email Address]
[Your Phone Number]

Note:

• This policy is subject to change without notice.
• It is the responsibility of the customer to review this policy periodically for any changes.

By making a purchase with CSD Solutions, you agree to the terms of this Return and Refund Policy.